Author: silvester.vella@gmail.com

Designation: Residential Support Worker

Reporting to: Head Office & Logistics Coordinator The Overall objectives of the position are as follows:

The Support Worker will support the execution of the day to day activities of the residents as set out in the Person Centred Plan (PCP). The Support Worker will follow the direction of the Head Office and Logistics Coordinator and/or Home Coordinator in providing the necessary support and care that ensures that residents achieve their optimum potential in enhancing their quality of life.

The Support Worker is part of the team that will assist in teaching, advocating and providing care and respect to all clients. The Support Worker’s responsibility and accountability for the residents’ well being must constantly remain within the Foundation’s policies and procedures.

Specific Tasks

1. Provide meaningful and effective input to the creation, review and update of the Person Centred Plan, as part of the resident’s support team;
2. Assist in developing the strategies for the implementation and maintenance of the planned programmes, interventions and approaches;
3. Document and report information as assigned by the head office and logistics coordinator /home coordinator/social worker; as well as keeping self updated by reading the documentation about residents on a daily basis;
4. Updating the Appointments Diary and Google Calendar accordingly
5. To inform the Head Office and Logistics Coordinator with any cancelled or postponed appointments and course of action that needs to be taken (whether a new appointment will be sent by post or scheduled from our end)
6. Updating of the Client Management System (CORTEX) with all the information derived from the appointments and/or interventions and inform residential Co-Ordinator with any changes that need to be affected immediately
7. Assist the residential coordinator/social worker in carrying out the programmes and plans as set out;
8. To take the necessary action and carry out interventions with clients when needed
9. Contribute ideas, suggestions and observations regarding the effectiveness of the programmes as planned and implemented;
10. To take initiative and be pro-active
11. Maintain current knowledge of all aspects of resident’s file;
12. Update client’s file as directed by the residential co-ordinator or designate;
13. To assist in the completion of ADL forms every three months
14. Keeping client’s pockets (Schedule V and Appointments) up to date and organised by making sure prescriptions and medical documents (DDA Card, Schedule V and Karta Roza) are renewed and past appointments filed appropriately

15. To assist in the appropriate filing of documentation
16. To keep up to date with e-mails; and keep the Home Co-Ordinator and Head Office and Logistics Co-Ordinator informed if issue being handled requires their attention
17. Follow training and development programmes, recommended by the Head Office and Logistics Co-Ordinator or designate, to support the residents more effectively;
18. Assist the residents and staff in maintaining a clean and tidy accommodation;
19. Assist the residents in food preparation;
20. Assist the residents in maintaining personal hygiene regardless of resident gender, as well as, in their personal appearance;
21. Assist the residents in keeping their personal belongings and finances in order;
22. Ensure that every effort is made to maintain the residents’ dignity and self respect;
23. Follow resident’s daily work/activity schedules. The support ratio can vary according to the need. The support ratio is determined by the management depending on the needs of the individual resident an is limited to one to one at the most;
24. Be economical in usage of the foundation’s budget and operate households goods with responsibility;
25. Take direction from home Coordinator and bring concerns to his/her attention.

Residents Training and Development

To Assist the Co-ordinator/social worker in providing the necessary training, support, and motivation essentials for residents to realise their full potential in the various aspects of life , be it social, communication, educational or vocational skills.

1. Assist the home coordinator/Social worker in developing, planning, documenting and monitoring the development activities;
2. Attend and participate in all Team Meetings;
3. Take appropriate action (as defined by Foundations policies and procedures) in cases of emergencies, urgent matters or abuse);
4. Identify and document support deficiencies, problems, concerns, and bring them to the Team Meetings or to the attention of the Head Office and Logistics Co-Ordinator or designate;
5. Utilise approved teaching techniques, in enhancing residents’ daily lives;
6. Encouraging community integration in consultation with the home co-ordinator/social worker;
7. Teach, assist and participate with the residents in daily domestic activities and chores.
8. To observe and assess the clients in order to inform Co-Ordinator/Head Office and Logistics Co-Ordinator of any appointments that need to be scheduled
9. To observe and assess the clients in order to give feedback that will help create a better care plan for each client
10. To assist in the prompting and motivation for clients to carry out ADLs

Medication

1. Dispense and administer medication according to the policies and procedures of the foundation:
2. Ensure that all medication is logged in the appropriate files

3. Ensure that all medication is properly and securely stored;
4. Keep up to date with POYC dates (when to drop off Schedule V pocket at pharmacy, and when to pick medications up)
5. Ensure that a copy of the latest treatment chart/prescription is kept in the designated file
6. Advise the residential Co-Ordinator or designate of any medical condition of the resident.

Personal Development

1. Participate in all development and training programmes as recommended by the Head Office & Logistics Coordinator or the Management.
2. Identify opportunities for personal professional development and bring to the attention of the home coordinator.
3. To ask the Head Office and Logistics Co-Ordinator for any assistance needed and to schedule earlier supervision if needed
4. The support worker should also strive to have good role performance and good communication with other staff members and the residents are each home

On-Call Responsibilities

1. To be actively involved and participate in an on-call system.

Other Responsibilities.

The Support Worker may from time to time be called upon by the Management or designate to perform certain non-recurring tasks which, although not specifically spelled out within the text of the job description, are nonetheless akin to the primary goals and objectives of the job description of the residential Support Worker and are intended to enhance the end results and/or to overcome unexpected obstacles.

The Head Office and Logistics Co-Ordinator will be available to assist the support worker in any need that may arise and, in any situation.

Designation: Intake & Assessment Support Worker Reporting to: Head Office and Logistics Coordinator

The Overall objectives of the position are as follows:

The Intake and Assessment Support Worker will be responsible to execute all processes in relation to the assessment of prospective clients as well as be participative in discussions in relation to the acceptance of new clients into the Foundations’ residential homes. The Intake & Assessment Support Worker will follow the direction of the Head Office and Logistics Coordinator to ensure the best possible process in relation to Intake and Assessment.

The Intake & Assessment Support Worker’s responsibility and accountability must constantly remain within the Foundation’s policies and procedures.

Specific Tasks

1. To be proactive in building an Intake & Assessment process that will benefit the Foundation.
2. Contribute ideas, suggestions, and observations regarding the effectiveness of the Intake & Assessment processes.
3. Contribute ideas, suggestions and observations regarding the assessment tools used by the Foundation.
4. To manage the Intake & Assessment e-mail address by liaising affectively and in a timely manner with referring professionals.
5. To carry out assessments as effectively as possible and with the most efficiency, to gather enough knowledge for the best possible outcomes. If the need arises, the General Manager is also to be included in these discussions.
6. To internally liaise with residential teams including the Residential Coordinator, Residential Social Worker and Residential Support worker prior to a decision being taken for new admissions.
7. To keep track of all referrals in an efficient and transparent manner.
8. To liaise with Residential Coordinators to provide all necessary data to complete official reports in relation to Intake & Assessment.
9. To attend all Case Load Meetings to remain familiar with the dynamics present in each residential home.
10. To intervene with clients on a need basis.
11. To take initiative and be pro-active.
12. To support other teams at the different residential Homes, as necessary.
13. To be involved and participate in other duties of the psychosocial team.
14. Follow training and development programmes, recommended by the Management.
15. Be economical in usage of the Foundation’s budget and operate responsibly.

Tasks in relation to the Client Management System (CMS)

1. To act as administrator of the Client Management (CMS) system in place at the Foundation (CORTEX).
2. To create client profiles for prospective clients upon receiving referrals.
3. To liaise with Management in relation to the need of new reports to be created in the CMS according to the needs of the Foundation.
4. To input data that is gathered from assessments and any other relevant documentation.
5. To make sure that all accepted clients’ profiles are updated with the client’s photo.
6. From time to time to cross check that all data in relation to clients’ scheduled interventions are being inputted in a timely manner.
7. To assist in the inputting of any needed and relevant data into the CMS.

Personal Development

1. Participate in all development and training programmes as recommended by the Management.
2. Identify opportunities for personal and professional development and bring to the attention of the Head Office and Logistics Coordinator.
3. The Intake & Assessment Support Worker should also strive to have good role performance and good communication with other staff members.

On-Call Responsibilities

1. To be actively involved and participate in an on-call system.

Other Responsibilities.

The Intake & Assessment Support Worker may from time to time be called upon by the Management or designate to perform certain non-recurring tasks which, although not specifically spelled out within the text of the job description, are nonetheless akin to the primary goals and objectives of the job description of the Intake & Assessment Support Worker and are intended to enhance the end results and/or to overcome unexpected obstacles.

The Head Office and Logistics Coordinator will be available to assist the support worker in any need that may arise and, in any situation.